WorkCover counselling and return-to-work support

Injured at work? We provide counselling and return-to-work support for people with a WorkCover Queensland claim or a claim with another scheme (such as SIRA, icare or Comcare), face to face in North Lakes and by telehealth. We liaise with your case manager, so you can focus on getting better.

Call (07) 3608 1355 Email us

Who it's for

You've lodged a WorkCover claim, or your claim has been accepted
You're struggling with stress, pain, sleep or confidence after a workplace injury
You have a psychological injury from workplace stress, bullying, harassment or trauma
You're back on suitable duties and it isn't going well
Your case manager or GP has suggested counselling

How it works

1Lodge your claimReport the injury to your employer and lodge a claim with WorkCover Queensland or your scheme.
2Ask about counsellingTalk to your case manager or GP. They can request counselling as part of your treatment.
3Call usWe liaise with your case manager and the insurer to get your sessions approved.
4Recover and returnWe work on your recovery together and support your return-to-work plan, at a pace that suits you.

Funding and fees

Counselling can be funded on an accepted WorkCover Queensland claim when the insurer approves it. Approved sessions are billed to the insurer at the rates WorkCover sets. Claims with other schemes and insurers work in a similar way.

Waiting for your claim to be accepted? You can start privately, or with your health fund's extras cover.

Fees, health funds & funding About claims at WorkCover Queensland

Common questions

Can WorkCover pay for counselling?

Yes, on an accepted WorkCover Queensland claim when the insurer approves it. Talk to your case manager or GP, or call us and we'll explain the steps.

Do I need approval before my first session?

For sessions funded by WorkCover, the insurer usually needs to approve them first. We can help you ask, and you can always start privately while you wait.

Will my employer know what we talk about?

With your consent, your case manager receives what your claim needs, such as attendance and progress. What you talk about stays private, within the legal limits we explain at your first session.

Can I have sessions by telehealth?

Yes. Secure video and phone sessions are available anywhere in Australia.