Accessibility

Our website

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. This website has been designed to:

• Work with screen readers and keyboard navigation
• Use clear, plain-English language
• Have strong colour contrast and text that can be enlarged
• Work on phones, tablets and computers
• Give images text descriptions where they carry meaning

Some content, such as older documents or third-party tools, may not yet be fully accessible. We're working to improve it.

Our services

• Sessions face to face in North Lakes, by video or phone, and at home, school or work once approved
• Information in other formats on request, such as larger print or a plain-text version
• Free interpreters through the Translating and Interpreting Service (TIS National) on 131 450
• Support people, carers and family members are welcome at sessions if you'd like them there
• Please tell us about any adjustments you need before visiting our office, and we'll do our best to arrange them

Tell us about a problem

If you have trouble using any part of our website, or need information in a different format, please contact us and we'll help.