Fees & funding
Who pays for counselling?
Many of our clients are funded by an insurer, scheme, their employer or the NDIS. Find your situation below, or call us on (07) 3608 1355 and we'll work it out together.
Workers' compensation
On an accepted claim when the insurer approves: WorkCover Queensland and schemes and insurers Australia-wide, such as SIRA, icare, EML, GIO, QBE, Allianz, WorkCover WA and WorkCover Tasmania. Approved sessions are billed to the insurer at the scheme's rates.
WorkCover counsellingCar accident (CTP)
On an accepted CTP claim when the insurer approves, in Queensland (regulated by MAIC) and interstate, with insurers such as Allianz, QBE, RACQ, Suncorp and GIO.
CTP counsellingNDIS
Self-managed and plan-managed participants aged 13 and over, from Improved Daily Living or Finding and Keeping a Job, up to the NDIS price limit of $193.99 per hour (2026–27).
NDIS supportPrivate health
Claim a rebate with your extras cover through Medibank, Bupa, HCF, AHM or Police Health. Check your rebate with your fund first.
Your employer (EAP)
Confidential sessions paid for by your workplace. Your employer receives only de-identified usage information, never what you discuss.
For employersPaying privately
$190 per hour. No referral needed. You can also start privately while you wait for a claim to be accepted.
Call to bookMedicare rebates aren't available for counselling with us. DVA health cards don't cover counsellors; veterans can see us privately or through their health fund.
Our fees
Clear, upfront pricing
Private counselling$190 per hour
Insurer or scheme-fundedAt the rates set by the scheme, billed to the insurer once approved
NDISUp to $193.99 per hour (NDIS price limit 2026–27)
EAP: individual sessions$220 per hour, excluding GST
EAP: session packages$190 per hour, excluding GST, in blocks of 5 or 6
Reports, critical incident and outboardingQuoted on request
Not sure what you're eligible for?
Tell us a little about your situation and we'll explain your options, including how to ask your insurer or case manager to approve sessions.
Questions about fees
Do I need a referral?
Not for private counselling. For WorkCover or CTP-funded sessions, your insurer or case manager usually needs to approve them first, and we can help you ask.
Can I claim on my private health insurance?
Yes, if your extras cover includes counselling. We're recognised by Medibank, Bupa, HCF, AHM and Police Health. Check your rebate with your fund first.
Can I start before my claim is accepted?
Yes. You can start privately or with your health fund while you wait, and talk to your case manager about funding once your claim is accepted.
Why can't I use Medicare?
Medicare rebates for mental health sessions are limited to certain professions, such as psychologists and some social workers. Counselling with a rehabilitation counsellor isn't covered, but health funds, insurers, schemes and the NDIS often are.